Your personal data will be used to process your order, support your experience throughout this website, and for other purposes described in our privacy policy.
Welcome to Félin Fatale! Before using our website, please carefully read the following terms & conditions. These terms & conditions outline the rules and regulations for the use of our services. By accessing this website, you agree to be bound by these terms & conditions. Furthermore, it is important to understand that these terms and conditions may be updated periodically. Consequently, we encourage you to review them regularly. Additionally, if you do not agree with any part of these terms & conditions, you must refrain from using our website. Ultimately, our goal is to ensure a safe and enjoyable experience for all users.
Payment
At Felin Fatale we offer you the following payment options to make your purchase as easy and secure as possible:
Apple Pay
Google Pay
Credit / Debit card
Bitcoin
Paypal
Twins
Mastercard
Visa
PostFinance Card
PostFinance E- Finance
Maestro
Bank transfer
When you order by credit card in our Felin Fatale online store, your credit card details are transmitted in encrypted form using SSL technology. Thanks to this high security standard, your purchase by credit card is secure and you can complete your purchase without any worries.
Data Protection
Data protection is a top priority for Felin Fatale. We assure you that your personal data will never be passed on to third parties. It will only be used to process your purchase, such as payment, reviews and customer service, as well as to inform you about special offers, discounts and new products in the Felin Fatale range (World of Felin Fatale, promotional mailings). Your data is in safe hands with us.
Returns Shipment
If the customer wishes to return or exchange the product, they must arrange for courier shipment themselves.
Return policy for sex toys at Felinfatale.com
1. General return policy:
– Return period: Customers can return unused products within 14 days of receipt.
– Condition of the product: Products must be returned unused, in the original packaging, and with all enclosed accessories.
2. Hygiene and safety:
– Hygiene seal: You can only return products with a hygiene seal if you leave the seal undamaged and unaltered.
– Exceptions: For hygiene and health safety reasons, you cannot return products with a broken hygiene seal or those that show signs of use.
3. Return costs: The costs for the return shipment are borne by the customer unless the product is defective or the wrong goods have been delivered.
4. Processing of returns:
– Inspection: Upon return, we first check products for their condition. Additionally, we verify the integrity of the hygiene seal before proceeding.
– Refund: Once we complete a positive check, we then issue a refund to the customer’s original means of payment. However, the processing time for refunds may vary.
5. Guarantee for sex toys:
– Defective products: Defective products can be returned for a replacement or refund.
6. Additional notes:
– Exceptions: Certain products may be excluded from the return policy, this should be communicated.
– Legal compliance: This policy is compliant with EU and Swiss laws and regulations.
Shipping
Wir versenden nach:
1. United States / USD
2. China
3. Japan
4. Germany / EUR
5. United Kingdom / GBP
6. France / EUR
7. Italy / EUR
8. Canada / CAD
9. Australia / AUD
10. Spain / EUR
11. Russia
12. Switzerland / CHF
13. Middle East
14. Poland / PLN
15. Portugal / EUR
16. Czech Republic / CZK
17. Bulgaria / BGN
18. Rest of the World / USD
