Returns and exchanges at Félin Fatale are simple and straightforward. Therefore, you can use our easy returns form to process your return quickly and efficiently. Additionally, for more details, please review our return policy to ensure a smooth and hassle-free experience. Consequently, we strive to make every return and exchange as seamless as possible for our valued customers.

Returns Shipment

The customer must pay the return costs themselves.

If you have any questions, the Felinfatale team is delighted to assist you at any time at [email protected]

Return policy for sex toys at Felinfatale.com

1. General return policy:
– Return period: Customers can return unused products within 14 days of receipt; additionally, please ensure that the items are in their original packaging.
– Condition of the product: Products must be returned unused and, furthermore, in the original packaging with all enclosed accessories.

2. Hygiene and safety:
– Hygiene seal: Products with a hygiene seal can only be returned if this seal is undamaged and unaltered.
– Exceptions: For reasons of hygiene and health safety, products whose hygiene seal is broken or which show signs of use cannot be returned.

3. Return costs: The costs for the return shipment are borne by the customer unless the product is defective or the wrong goods have been delivered.

4. Processing of returns:
– Inspection: Returned products are checked for their condition and the integrity of the hygiene seal.
– Refund: After a positive check, a refund will be made to the customer’s original means of payment. The processing time for refunds may vary.

5. Guarantee for sex toys:
– Defective products: Defective products can be returned for a replacement or refund.

6. Additional notes:
– Exceptions: Certain products may be excluded from the return policy, this should be communicated.
– Legal compliance: This policy is compliant with EU and Swiss laws and regulations.

Return Policy for Lingerie at Felinfatale.com

      1. General Return Policy:

        • Return Period: Customers can return unused lingerie within 14 days of receipt.

        • Condition: You must return items unused, and additionally, in their original packaging with all tags attached.

          1. Hygiene and Safety:

            • Hygiene Seal: Lingerie with a hygiene seal can only be returned if the seal is undamaged and intact.

            • Exceptions: You cannot return items with a broken hygiene seal or signs of wear; therefore, we cannot accept them for hygiene reasons.

              1. Return Costs:

                • Customers must cover the cost of return shipping; however, we will handle the expense if the item is defective or if we delivered an incorrect product.

                  1. Processing of Returns:

                    • Inspection: We check returned items for condition and, moreover, for the integrity of the hygiene seal.

                    • Refund: After we inspect the items, we issue refunds to the original payment method. Additionally, processing times may vary.

                      1. Guarantee for Lingerie:

                        • Defective Products: You can return defective lingerie for a replacement or, alternatively, for a refund.

                          1. Additional Notes:

                            • Exclusions: Some items may be excluded from the return policy and will be communicated clearly.

                            • Legal Compliance: This policy complies with EU and Swiss laws and regulations. 

                          Data Protection

                          Data protection stands as a top priority at Félin Fatale. Therefore, we guarantee that we will never pass your personal data on to third parties. Additionally, we implement advanced security measures to safeguard your information. Moreover, our commitment ensures that we consistently maintain your privacy. Consequently, you can trust us with your data. Furthermore, we use your data solely to process your purchase, including payment, reviews, and customer service. In addition, we will inform you about special offers, discounts, and new products in the Félin Fatale range through promotional mailings. Thus, rest assured that your data remains secure with us.

                          Payment

                          At Felin Fatale we offer you the following payment options to make your purchase as easy and secure as possible:

                          Apple Pay
                          Google Pay
                          Credit / Debit card
                          Bitcoin
                          Paypal
                          Twins
                          Mastercard
                          Visa
                          PostFinance Card
                          PostFinance E- Finance
                          Maestro
                          Bank transfer

                          When you order by credit card in our Felin Fatale online store, your credit card details are transmitted in encrypted form using SSL technology. Thanks to this high security standard, your purchase by credit card is secure and you can complete your purchase without any worries

                          Shipping

                          We ship to:

                          Rest of the World / USD
                          United Kingdom / GBP
                          Europe / EUR
                          United States / USD
                          Rest of the World / USD
                          Canada / CAD
                          Australia / AUD
                          Russia
                          China
                           Middle East